Frequently Asked Questions

These answers summarize the most common Rysesupps order and service questions. The linked store policies provide the complete terms.

Where do you ship?

We ship only within the United States. Standard shipping is free on every U.S. order.

How long will my order take?

Processing normally takes 1–2 business days. Standard carrier transit normally takes another 4–6 business days after acceptance.

Will I receive tracking?

Yes. Every shipment receives a tracking number, which is sent after the carrier scan becomes available.

Can I return or exchange an item?

Yes. You may request an eligible return or exchange within 30 days after delivery, including for a change of mind. Exclusions include custom goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items.

Who pays return shipping?

We pay eligible return shipping both for change-of-mind requests and for damaged, defective, incorrect, or quality-related items. We provide a prepaid label or equivalent free return arrangement.

When will a refund appear?

Approved refunds go to the original payment method. Banks and card networks typically need 5–10 business days to post the credit after it is issued.

Which payment cards are accepted?

Depending on checkout availability, accepted cards may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Checkout is processed in USD.

Can I cancel an order?

You may request cancellation before shipment. After shipment, the Refund Policy applies.

How do I contact customer service?

Email sarevajakson75@gmail.com or call (770) 346-5810. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).